Contact us
- Email — support@hoofbeat.app. Include the product name, and the account email if you are writing about one.
- In the MIRBAT app — Profile → Support. Open a ticket and track the reply without leaving the app.
Common requests
- Delete my account — you can do it yourself; see Deleting your account.
- Export my data — in the MIRBAT app: Profile → My account → Privacy & data → Export my data.
- I cannot sign in — use “Forgot password” on the sign-in screen, or write to us from the address on the account.
- Report something on Connect — every profile and listing has a Report action in the app; it reaches the same team.
What to expect
Support is answered in English and Arabic. We are in the State of Qatar, so replies land during Gulf business hours.
Policies
The privacy policy, the terms, the cancellation and refund policy and the account-deletion page are published in English. They are the reviewed wording, and an Arabic version will be published only once it has been reviewed too.
What this address is not
Nothing is for sale on this website, and support will never ask you for a password, a card number or a one-time code. If a message claiming to be from HoofBeat Technology asks for any of those, it is not from us — forward it to us. support@hoofbeat.app